Serving foreign travellers at land borders, customs and immigration
At a border, understanding has to be exact: documents, length of stay, luggage and declared goods leave no room for language guesswork.
Where the barrier shows up at a border
Document and visa checks, length of stay, declaring goods, purchase limits, foreign-plated vehicles, mandatory insurance and directions to the next post. Short, queued exchanges with legal consequences when misunderstood.
Why phones can't change hands
At a border post neither the officer nor the traveller wants to hand over their own device. With a QR code each person speaks into their own phone: the visitor scans, picks a language and talks — no physical contact with anyone else's device.
How it works at the counter
The QR code sits on the counter, on a stand or on the attendant's badge. Every traveller served opens a separate conversation, so the queue never mixes and one point can cover many languages in a single shift.
Who it is for
Immigration and customs posts, brokers, currency exchange, insurers, international coach operators, duty-free shops and tourist information points in the border area.
Available languages: pt-BR, en, es, fr, de, it, ja
Frequently asked questions
- I don't speak the local language. How do I explain myself at the border?
- Look for the TouristTalk QR code at the counter, scan it with your camera, choose your language and speak. The attendant hears the local language and the reply comes back translated.
- Does the traveller need to install an app?
- No. It runs in the phone browser, with no download and no sign-up for the visitor.
- Does it work with a weak signal?
- The service runs on audio over the internet. Where the mobile signal is unstable, place the service point within reach of the site's own Wi-Fi.