Helping foreign travellers at the airport
On arrival the passenger is tired, rushed and has no local context. Every instruction has to land the first time.
Where the questions come up
Lost baggage, authorised transport, currency exchange, SIM cards, the tour operator's meeting point, layover hotels and the next flight's timing.
How the desk can answer
The information desk, tour operator or car rental displays the service point's QR code. The passenger scans it, speaks their language and hears the attendant's reply translated immediately.
Queues and volume
Several passengers can be connected to the same point; each case is a separate conversation routed to an available attendant.
Benefit
Shorter handling time, fewer wrong referrals and a calmer arrival for someone who just landed in the country.
Available languages: pt-BR, en, es, fr, de, it, ja
Frequently asked questions
- How do I ask for help at the airport if I don't speak the local language?
- Look for the TouristTalk QR code at the service desk, scan it and speak in your own language.
- Does it work for tour operators and car rentals?
- Yes. Each operation can have its own service point in the same airport.